Removal Company Balham Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Balham provides removal, relocation, packing, and associated services. By placing a booking, confirming a quotation, or allowing our staff to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, firm, or company purchasing services from us.

1.2 Company, we, us, our means Removal Company Balham.

1.3 Services means any removal, packing, transportation, storage, delivery, or associated services provided by the Company.

1.4 Goods means all items, furniture, belongings, and property requested to be moved, handled, packed, stored, or otherwise dealt with by the Company under these terms.

1.5 Quotation means the written or verbal price estimate provided by the Company describing the Services to be carried out.

1.6 Service Area means the locations in which we commonly operate, including Balham and the wider surrounding districts, as may be updated from time to time.

2. Quotations

2.1 All quotations are based on the information provided by the Client at the time of enquiry and are given on the understanding that there will be no material changes to the details supplied.

2.2 Quotations are normally provided free of charge and are valid for a limited period as stated at the time of issue. If no validity period is stated, quotations will be valid for 30 days from the date of issue.

2.3 Quotations are exclusive of any parking charges, tolls, fines, congestion charges, ferry costs, customs duties, storage fees, or additional charges not expressly included. Such costs may be added to the final invoice where incurred in providing the Services.

2.4 The Company reserves the right to amend or withdraw a quotation if:

a. the Services are not booked within the quotation validity period;

b. the information provided by the Client is incomplete, inaccurate, or has changed;

c. there are unforeseen difficulties, such as restricted access, additional items, or delays caused by the Client.

3. Booking Process

3.1 Bookings may be made once the Client has received and accepted a quotation. Acceptance may be given verbally or in writing, but the Company reserves the right to require written confirmation.

3.2 A booking is only confirmed when the Company has accepted the booking request and any required deposit has been paid by the Client.

3.3 The Client is responsible for ensuring that all details provided at the time of booking, including addresses, access details, dates, and times, are correct. The Company will not be liable for delays, additional costs, or failures arising from inaccurate or incomplete information.

3.4 The Company may refuse any booking at its discretion, including where it reasonably believes that the Services cannot be provided safely, lawfully, or to acceptable professional standards.

4. Access and Parking

4.1 The Client must ensure that adequate access is available at both collection and delivery addresses, including suitable parking for our vehicles and sufficient space to move Goods safely.

4.2 The Client is responsible for arranging any necessary parking permits, suspensions, or authorisations. Any penalties, fines, or additional costs arising from inadequate parking arrangements may be added to the Client's final invoice.

4.3 If access is restricted or unsuitable, the Company may, at its discretion, refuse to proceed, alter the method of delivery, or apply reasonable additional charges to reflect the extra time, labour, or equipment required.

5. Client Responsibilities

5.1 The Client must:

a. ensure that all Goods are ready for removal at the agreed time, unless packing Services have been booked;

b. properly secure fragile items and ensure all boxes and containers are adequately packed, closed, and safe to lift, where self-packed;

c. ensure that no Goods are left behind unintentionally and that nothing is removed in error.

5.2 The Client must not ask the Company or its staff to transport or handle any prohibited, illegal, or unsafe items, including:

a. explosive, flammable, or hazardous materials;

b. live animals, plants, or perishable goods, unless specifically agreed in writing;

c. cash, jewellery, important documents, or high-value items without prior written disclosure and agreement.

6. Payments

6.1 The Company may require a deposit at the time of booking. The deposit amount and due date will be communicated to the Client when the quotation is accepted.

6.2 Unless otherwise agreed in writing, all balances are payable on or before completion of the Services. The Company is under no obligation to commence work or release Goods until full payment has been received.

6.3 Payment methods accepted will be advised by the Company and may include bank transfer, card payment, or other standard means of payment. Cash may be accepted only by prior agreement.

6.4 If payment is not made when due, the Company reserves the right to:

a. suspend or withhold Services;

b. charge interest on overdue amounts at a reasonable commercial rate until payment is received;

c. recover from the Client all reasonable costs and expenses incurred in seeking payment, including legal fees and debt collection charges.

7. Cancellations and Postponements

7.1 If the Client wishes to cancel or postpone a booking, the Client must notify the Company as early as possible.

7.2 The Company operates a tiered cancellation policy. Unless otherwise stated in writing:

a. cancellations or postponements made more than 7 days before the scheduled service date may be made without charge, and any deposit paid may be refunded or transferred at the Company's discretion;

b. cancellations or postponements made between 7 and 3 days before the scheduled service date may incur a charge of up to 50 percent of the quoted price;

c. cancellations or postponements made within 72 hours of the scheduled service date may be charged at up to 100 percent of the quoted price.

7.3 If the Company must cancel or significantly alter the Services due to circumstances within its control, it will notify the Client as soon as reasonably practicable and offer either a rescheduled date or a refund of any sums paid for Services not yet carried out. This shall be the full extent of the Company's liability.

7.4 The Company shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including adverse weather, vehicle breakdowns, traffic disruptions, accidents, or industrial disputes.

8. Liability and Limitations

8.1 The Company will take reasonable care in handling, packing, and transporting Goods. However, the Client accepts that some risk of damage, loss, or delay is inherent in removal operations.

8.2 The Company's liability for loss of or damage to Goods shall be limited to a reasonable amount per item or per consignment, as specified in any applicable insurance cover or as otherwise notified to the Client in writing.

8.3 The Company shall not be liable for:

a. loss or damage arising from the Client's failure to adequately pack items where packing Services are not provided;

b. wear and tear, minor marks, or cosmetic damage that may reasonably occur during transit or handling;

c. electrical or mechanical derangement of appliances or equipment, unless caused by negligent handling;

d. loss of data, software, or digital content;

e. any indirect, consequential, or purely economic loss, including loss of profits, business, or opportunity.

8.4 The Client should arrange adequate insurance cover for Goods of particularly high value or sensitivity. The Company can provide information about any cover it may offer or third-party options but is not responsible for advising on the adequacy of the Client's insurance arrangements.

8.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by the Company's negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

9. Claims and Complaints

9.1 Any loss of or damage to Goods which is apparent at the time of delivery must be notified to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the Services.

9.2 Where loss or damage is not apparent at the time of delivery, the Client must notify the Company within a reasonable period after discovery and in any event within 7 days of the service date.

9.3 The Client must provide reasonable evidence and information to support any claim, including photographs, inventories, and details of the circumstances.

9.4 The Company will investigate all complaints and claims in good faith and aim to resolve them promptly. Without prejudice to any statutory rights, failure to notify the Company within the timescales above may affect the ability to investigate and settle any claim.

10. Waste Regulations and Disposal

10.1 The Company operates in accordance with applicable waste management and environmental regulations in the United Kingdom.

10.2 Where the Client requests disposal of unwanted items, furniture, or packaging, such services will be subject to additional charges and may be provided only where the Company is properly licensed or authorised to do so.

10.3 The Client must not request or encourage the Company to dispose of waste unlawfully, including fly-tipping or leaving items in unauthorised locations. The Company reserves the right to refuse any such request.

10.4 The Client remains responsible for ensuring that any items handed to the Company for disposal are legally and safely disposable and do not include hazardous, restricted, or regulated materials, unless expressly agreed in writing.

10.5 Where packaging materials are left with the Client, it is the Client's responsibility to dispose of them responsibly in accordance with local regulations, unless separate collection or recycling services have been agreed.

11. Subcontracting

11.1 The Company may, at its discretion, subcontract all or part of the Services to trusted third parties, provided that it remains responsible for the overall performance of the contract with the Client.

11.2 These Terms and Conditions shall apply equally to any Services carried out by subcontractors engaged by the Company.

12. Data Protection and Confidentiality

12.1 The Company will collect and process personal information about the Client only as necessary to provide the Services, manage bookings, and comply with its legal obligations.

12.2 The Company will take reasonable steps to keep Client information secure and will not share it with third parties except where required to provide the Services, process payments, or comply with the law.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any disputes arising out of or in connection with them, or with any Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

14.2 No variation or amendment to these Terms and Conditions shall be effective unless agreed in writing by the Company.

14.3 The failure of the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

14.4 These Terms and Conditions form the entire agreement between the Client and the Company in relation to the Services, and supersede any previous understandings, representations, or agreements, whether written or oral.

By making a booking with Removal Company Balham, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.